| Tech Support: "OK, Bob, let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter 'P' to bring up the Program Manager." Customer: "I don't have a 'P'." Tech Support: "On your keyboard, Bob." Customer: "What do you mean?" Tech Support: "'P' on your keyboard, Bob." Customer: "I'm not going to do that!" | 
