After a recent move, I made up a list of companies, agencies, and services that needed to know my new address and phoned each one to ask for the change to be made.

Everything went smoothly until I called one of my frequent flier accounts. After I explained to the representative what I wanted to do, the woman told me, "I'm sorry; we can't do that over the phone. You will have to fill out our change-of-address form."

"How do I get one of those?" I asked.

"We'd be happy to provide you with one," she said pleasantly. "May I have your new address so that I can mail it to you?"